Moderator - Somalia
Country: Somalia/Somaliland
Location: Mogadishu or Hargeisa
Job Type: full-time, 40 hours per week.
Working Times/Zones: office hours, East Africa Time.
Travel Required: Somali regions
Management Responsibilities
Reports to: Loop Country Lead
Direct reports: N/A
What is Talk to Loop?
Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach.
To get the details on the job opening and the application process, continue reading.
Role Overview
Talk to Loop receives hundreds of feedback from people and communities in crises daily, and to keep our promise to the community to moderate their feedback within 48 hours, we are looking to hire several Moderators to join our team in Mogadishu and Hargeisa.
Position Overview
The Talk to Loop Moderator is a key role based at the country level within the organisation's local and global structure. The moderators are entrusted with the responsibility of reviewing, tagging, and managing feedback submitted to the Talk to Loop platform. With a deep understanding of the local aid landscape and linguistic proficiency, the Moderator plays a pivotal role in maintaining community standards,
identifying sensitive feedback, and facilitating appropriate responses in a timely way. Moderators respond to the Somalia Country Lead and collaborate closely with the Sensitive Feedback Lead, User Experience and Quality Assurance Lead as well as the global team and moderators from other countries. The Moderator has a key role to ensure the effective functioning and integration of Talk to Loop within their country of
operation and act as an expert linguist and translator of feedback and cultural issues.
Expected Tasks
● Review and tag all feedback submitted to the Talk to Loop platform, ensuring adherence to community guidelines.
● Determine the suitability of feedback for publication on the open platform or referral to the Talk to Loop Sensitive Feedback Lead for sensitive issues.
● Translate feedback into English and back (to local language) when necessary, ensuring accurate and culturally relevant communication across languages.
● Provide support to the Loop local Sensitive Feedback moderator in managing sensitive reports.
● Notify and work with relevant organisations and stakeholders about feedback on Loop that is pertinent to their work, fostering engagement, replies and collaboration.
● Represent Talk to Loop within the country, advocating for the platform and building relationships with stakeholders and communities.
● Support in the management of in-country communications and social media activities to promote Talk to Loop's rollout and mainstreaming.
● Contribute to the improvement of Moderator Protocols based on experience and insights.
● Contribute to the development of strategies to engage marginalised populations safely and effectively, advocating for inclusive tech solutions and trust-building measures.
● Liaise with key actors, document and share learning internally and externally to enhance Talk to Loop's impact and effectiveness.
Moderation Duties
● Approve or reject feedback and replies based on Moderator Protocols and community guidelines.
● Add relevant tags to feedback and provide insights for protocol enhancements.
● Translate feedback into English and back ( to local language)
● Forward sensitive feedback to the Talk to Loop Sensitive Feedback Lead following established protocols.
● Manage feedback and profile pages for organisations.
● Attend coordination meetings and deliver presentations and training on Talk to Loop to stakeholders.
Necessary Skills and Experience
● Fluency in Maxatiri (Spoken and written) and fluency in at least one of the other local languages (Barawani, Mushunguli/Kizigua, Tuni, Jiido, Maay, Banjuni etc).
● Strong written and spoken English.
● Strong network and understanding of the local humanitarian and development context.
● Articulate communication skills adaptable to diverse audiences.
● Proactive problem-solving and initiative-taking abilities.
● Proficiency in using digital tools such as smartphones, computers, and communication platforms.
● Experience in community engagement, communication with stakeholders,
moderation, monitoring and evaluation, protection or related roles is preferred.
Person Specification
● Demonstrates cultural sensitivity and empathy in interactions.
● Exhibits professionalism, integrity, and discretion in handling sensitive information.
● Collaborative team player with a commitment to Loop's mission and values.
● Adaptable and resilient in navigating complex and dynamic environments.
● Strives for continuous learning and improvement in all aspects of work.
Note
As a Platform Moderator for Talk to Loop, you'll play a pivotal role in shaping the narrative of humanitarian and development aid by ensuring the safe and impactful sharing of feedback and responses in a timely manner. Your efforts will directly contribute to empowering individuals to voice their experiences, fostering transparency, and driving positive change. Join us in amplifying voices, promoting accountability, and
building resilient communities through meaningful engagement and collaboration.
This role may need to cover weekends or holidays on a rotational basis. There are career progression opportunities for staff who excel in areas such as communications, monitoring and evaluation and protection.
If you're passionate about making a meaningful impact and amplifying the voices of
communities worldwide, we invite you to join us. Together, we can reimagine
accountability, build trust, and create positive change that benefits everyone.
Our hiring process includes an in person interview (Mogadishu or Hargeisa) to meet
each other and assess your skills and expertise, followed by a language/ dialect test for
those who go to the next phase.
To apply, complete this application form and we will be in touch only if you are shortlisted
for interviews. If you should have any questions about this recruitment process you can
reach us at stephanie@talktoloop.org.
Recruitment for this role is ongoing, so we will interview on an ongoing basis. We will
close the recruitment once we have found the right candidate. The advertisement will
be open for one month and then extended if needed.
Talk to Loop's ability to help those in need relies on our staff's professional and
ethical conduct. During recruitment, we will ask if you have ever been accused,
investigated, or disciplined for misconduct. We understand that allegations can be
false, investigations may find no wrongdoing, and some issues may be minor.
However, please be transparent about any such matters. Pre-employment checks
will be required for the role. Loop is a member of the Misconduct Disclosure
Scheme and will request references from former employers.
Why choose Talk to Loop?
At Loop, we are all about feedback. We have high ambitions and are continually striving
to get there, learning from all involved as we go. We are built on strong principles of
Decentralised, Open and Transparent systems. We are exploring how to bring the
changes we want to help create in the wider world into our charity.
If you want to be part of a globally dispersed team, thrive on change and learning, and
believe in your core that we can do more if we listen and learn from others, then we
would love to hear from you.
The way we work doesn’t suit everyone. But if you’re an enthusiastic person who’s
passionate about our mission, and keen for more freedom and autonomy, then we could
be a perfect match. We love to see applications from people with transferable skills, who
are looking for opportunities to contribute and grow and make a real difference.
Our Commitment to Inclusion and Safeguarding
Loop is committed to creating an inclusive and safe working environment. As part of our
safeguarding policy, all candidates will be required to undergo comprehensive
background checks. Roles are dependent on donor funding, and employment will be
subject to the continuation of such funding.
We highly encourage applications from diverse backgrounds as such unique
experiences and perspectives are invaluable to our mission of shifting power and
promoting local agency.
Loop is dedicated to ensuring that our team reflects the communities we serve and
supports a culture of equity, inclusion, and respect.
Our Commitment to Collaboration and Wellbeing
At Loop, each team member is entrusted with significant responsibility and is
empowered to collaborate with others to achieve the strategic goals of their role, thus
contributing to Loop’s overall mission. We believe in fostering a culture of trust,
accountability, and mutual respect, where everyone's contributions are valued and
recognised. We strive to provide an enabling work environment so you can feel safe,
supported and empowered in your work. An outstanding work ethic and a commitment
to self-care are prerequisites for success at Loop, as we understand that supporting our
team members' wellbeing is essential for achieving our goals.
Loop is an independent feedback and reporting mechanism that wants to make the voices of people receiving aid heard by the organisations that hold the power to respond. All over the world millions of people receive aid from charities, governments and... Read More
