Job Description

1. Role and responsibilities

Generic responsibilities:
The Protection officer is responsible for day-to-day implementation of protection activities in Somaliland. The following is a brief description of the role.

Adhere to NRC policies, tools, handbooks and guidelines.
Assist implementation of the protection portfolio according to plan of action.
Implement independently case management related activities as delegated.
Responsible for organizing and delivery of tasks in line with established procedures, agreed priorities, international standards, and relevant guiding principles.
Provide quality and timely case management for identified general protection cases at high risk and/or extremely vulnerable, in accordance with the best-practice and international protection standards.
Develop and maintain knowledge of protection, in order to be most effective in supporting the team.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Ensure that case management services are accessible to target beneficiaries most in need, and explore and assess new and better ways to assist.
Promote and share ideas for technical improvement

Specific responsibilities 

• Work to undertake detailed protection assessments in the field.
• Support the data collection through the Protection and Solutions Monitoring Network (PSMN)
• Identify general protection cases at high risk and support case referrals between agencies
• Identify cases in need of individual protection assistance(IPA), and provide services to achieve a protection outcome 
• Accompany cases to referral locations as needed.
• Provide information to individuals and families about their rights and entitlements, including what services are available.
• Acting as the primary point of contact for different humanitarian actors operating within the CCCM, collecting and analyzing data on site needs, and sharing information with relevant stakeholders. 
• Monitor the implementation of camp management activities and ensure adherence to standards.
• Prepare comprehensive reports for NRC management and donors on CCCM activities and challenges.
• Ensure that all data and information pertaining to beneficiaries is handled in strict confidence, and in line with applicable data protection and information sharing protocols.
• Collect and update information on services available, and service providers and protection actors. 
• Compile information and report on achievements. Report internally on weekly and monthly achievements; and for urgent cases, on a daily basis.
• Any other tasks as required. 

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Target communities and key external stakeholders at village or camp level
• Other service providers and protection actors
• Protection Technical Monitoring Technical Assistants 
• CC Teams in the geographical area of responsibility 
• Emergency Team in the geographical area of responsibility
• Support Team in the geographical area of responsibility
• Accountability Team in the area office
• M&E Team in the area office

Experiences and Qualifications

1. Competencies 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies: 

• Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.
• Previous experience from working in complex and volatile contexts.
• At least 3 years Previous experience protection programming and conducting case management or other Protection-related activities.
• Basic knowledge or interest in understanding of international standards, and Protection fundamental concepts and guiding principles.
• Ability to analyze and integrate information from a wide range of sources.
• Knowledge of IT tools (MS Office package, internet, e-mail, etc.).
• Sufficient working knowledge of English.

Context/ Specific skills, knowledge and experience: 

• Knowledge of the context in the geographical area of responsibility.
• Knowledge of a local language.

2. Behavioral competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Handling insecure environments

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people.

What We Offer:

Contract period: Initial 3 months’ probation period for 12 months contract, with possibility of extension.

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Hargeisa Somaliland

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

NB: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable​.

Skills Required

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