Job Description

Location: Hargeisa, Somaliland
Department: Finance
Reports To: Finance Manager
Company: Amanah Insurance

1.   Job Summary

Amanah Insurance is seeking a highly organised, detail-oriented, and proactive Female Credit Control & Receivables Officer to join our Finance team in Hargeisa.

This role is essential to maintaining healthy cash flow across a large and diverse customer portfolio in Somaliland and Somalia. The successful candidate will be responsible for overseeing all receivables, issuing new invoices, processing additions and deletions, monitoring outstanding balances, and ensuring timely collections.

She will work closely with branches, corporate clients, underwriting teams, and senior management to ensure that customer accounts are accurate, up-to-date, and professionally managed. This role is ideal for a candidate who enjoys working with numbers, has excellent communication skills, and takes ownership of end-to-end receivables processes.

2.   Key Responsibilities

2.1 Receivables & Invoicing

• Raise all customer invoices accurately and on time across multiple Amanah Insurance products.
• Process additions, deletions, and policy adjustments based on underwriting instructions.
• Ensure all invoices comply with internal controls and insurance policy requirements.
• Maintain up-to-date customer ledgers and ensure accuracy of opening balances and monthly movements.
• Coordinate with branches to collect supporting documents for invoicing and adjustments.

2.2 Credit Control & Collections

• Monitor outstanding customer accounts and follow up daily on overdue balances.
• Implement structured credit control processes to reduce aged receivables.
• Liaise with clients to resolve billing discrepancies, disputes, or queries.
• Escalate high-risk or long-outstanding accounts to the Finance Manager for action.
• Prepare weekly and monthly receivables ageing reports.

2.3 Customer Account Management

• Maintain accurate customer master data across Somaliland and Somalia entities.
• Reconcile customer accounts and ensure timely posting of payments.
• Work closely with the banking team to match receipts to invoices.
• Prepare customer statements and share them with clients and branches regularly.

2.4 Internal Coordination

• Work with underwriting and operations teams to ensure timely receipt of policy schedules.
• Communicate with branches and sales teams regarding client payment status.
• Support annual audits by providing clean, organised AR schedules and documentation.
• Participate in system improvements (e.g., Sage, EkstraBooks or similar  Accounts Receivable automation) to strengthen efficiency

Experiences and Qualifications

1 Required

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2 years’ experience in Accounts Receivable, Billing, or Credit Control.
• Strong numerical accuracy and attention to detail.
• Ability to create and manage Excel spreadsheets (Intermediate+ level).
• Excellent communication skills in English and Somali.
• Professional, organised, and able to handle a high volume of transactions.
• Strong customer service orientation and problem-solving ability.

3.2 Preferred

• Experience in the insurance sector (advantage but not required).
• Familiarity with accounting or ERP systems (e.g., Sage, EkstraBooks, QuickBooks, or similar).
• Knowledge of working across multiple branches or multi-entity organisations.
• Ability to work under pressure and manage strict deadlines.

1.   Personal Profile

• Female candidate, aligned with Amanah Insurance’s commitment to increasing women’s participation in finance and leadership roles.
• Customer-focused mindset with a calm, solution-oriented attitude.
• Proactive, reliable and committed to meeting targets and deadlines.

Skills Required

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