Tender Description

Terms of Reference (ToR)

Prequalification for Provision of Unarmed Security Services World Vision Somaliland

1. Introduction

World Vision Somaliland (WVS) is a humanitarian and development organization dedicated to working with children, families, and communities to overcome poverty and injustice. To ensure the safety and security of its personnel, assets, and facilities, WVS seeks to prequalify a professional and experienced security service provider for the provision of unarmed security services across its offices and operational locations in Somaliland.

2. Purpose of the Assignment

The purpose of this prequalification is to engage a qualified, reliable, and professional security company to provide high-quality unarmed guard services to protect World Vision Somaliland’s office premises, staff, visitors, and property, while ensuring a safe, secure, and welcoming working environment.

3. Scope of Work

The security company shall be responsible for providing the following services:

3.1 Guard Responsibilities Access Control

• Monitorand control entry and exit of all personnel, vehicles, and 
• Maintainaccurate visitor and vehicle 
• Preventunauthorized access to all 

Premises Protection

• Conductregular patrols of the premises, including perimeter 
• Poststationary guards at designated entry points and vulnerable 
• Identifyand report suspicious activities or security 
• Secureall gates, doors, and windows after working hours and during 

Emergency Response

• Respondimmediately to incidents including fire, medical emergencies, or security 
• Notifyrelevant authorities and WVS designated contacts 

Asset Protection

• Safeguardorganizational assets including vehicles, equipment, and 
• Monitorsurveillance systems (e.g., CCTV) where 

Support to Staff and Visitors

• Guidevisitors on security 
• Assiststaff with security-related concerns as directed by the WVS Administration and Security Focal 

3.2 Company Responsibilities

• Provision of Equipment: Supplyguards with essential tools (e.g., flashlights, radios, logbooks) and maintain them in functional condition.
• Uniforms& Identification: Ensure guards wear professional uniforms and carry visible ID badges at all times.
• Training:Provide initial and refresher training in safety procedures, emergency response, and customer  Training reports must be submitted to WVS.
• Supervision:Assign a supervisor to oversee guard conduct and  Regular inspections must be conducted.
• LegalCompliance: Comply with all local labor laws and  Guards must be employed legally, with fair contracts, benefits, and working conditions.
• ComplaintHandling: Establish and maintain a clear complaint management process. Report resolutions to WVS as required.

4. Key Performance Indicators (KPIs)

• GuardPerformance

• Timelyattendance and shift 
• Professionalappearance and 
• Properdocumentation and reporting of security 

4.2 Company Performance

• Reliableprovision and maintenance of 
• Cleanand standard 
• Documentedsupervision and oversight 

4.3 Service Quality

• Timelyresolution of 
• Documentedtraining 
• Proactivecollaboration with WVS on emerging security 

5. Reporting and Coordination

• Guardsreport directly to the WVS Administration and Security Focal 
• TheSecurity Company Supervisor shall coordinate regularly with WVS for service reviews and incident follow-up.
• Monthlyreports, incident logs, and performance reviews are mandatory 

6. Duty Schedule and Staffing Requirement

Standard Shifts:

• DayShift: Two (2) guards from 6:00 AM to 6:00 PM
• AfternoonShift: One (1) guard from 12:00 PM to 6:00 PM
• NightShift: Two (2) guards from 6:00 PM to 6:00 AM

Deployment:

• Oneguard stationed at the main 
• Onemobile guard for perimeter 
• Additionalguards may be deployed upon request during events or high-security 

7. Complaints Handling Mechanism

• Complaintsmust be acknowledged within 24 hours and resolved within 7 
• Recordsof complaints and corrective actions must be shared with WVS during monthly

8. Code of Conduct and Compliance

• Allguards must be briefed and comply with World Vision’s Code of Conduct, Child and Adult Safeguarding Policies, and Protection Against Sexual Exploitation and Abuse (PSEA) 
• Guardsmust demonstrate ethical, respectful, and professional behaviour at all 

9. Evaluation and Termination

WVS will regularly assess service quality based on KPIs and feedback. Continuous poor performance, policy violations, or breach of agreement may result in contract termination.

10. Eligibility Criteria for Prequalification

Interested firms must submit:

• Companyregistration 
• Validoperational license from relevant Somaliland 
• Companyprofile with a minimum of three years’ experience in security service

provision.

• Evidenceof qualified and trained 
• Pastperformance references from at least three 
• Proofof compliance with local labor 

11. EVALUATIONCRITERIA

Mandatory Requirements

• Companyregistration 
• Validoperational license from relevant Somaliland authority
• TaxCompliance certificate

TECHNICAL EVALUATION AND QUALIFICATION CRITERIA

Financial Evaluation

Provide financial proposal that includes

1. A detailed breakdown of costs associated with the delivery of this Endline evaluation including Logistics Cost
2. Credit Terms III. Payment Terms

Skills Required

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