Job Description

Specific Responsibilities:

1. Case Management:
   • Conduct comprehensive assessments of clients' protection concerns and needs.
   • Identify the most appropriate and vulnerable individuals and groups facing protection concerns and issues
   • Develop individualized protection case management 
   • Refer the clients to the service providers or facilitate access to services that address clients' identified needs, such as psychosocial support, health and livelihood support.
   • Regularly monitor and review the progress of cases
   • Maintain accurate and confidential case records, including documentation of assessments, case plans, service provision, and progress updates.
   • Coordinate and collaborate with relevant service providers with coordination NRC protection teams such as protection service providers and improve referral mechanisms.
   • Advocate for clients' rights and access to services, working to address barriers and promote their well-being.
   • Refer psychosocial support service providers to provide the client counseling.
   • Empower clients to make informed decisions and actively participate in the case management process.
   • Assist clients in navigating legal processes, including referrals for legal aid and support during legal proceedings.
   • Raise awareness about protection issues within the community and advocate for policy changes to improve protection outcomes.
2. Coordination and Reporting:
   • Participate in case conferences, coordination meetings, and regular information sharing with relevant stakeholders.
   • Collaborate with other organizations, government agencies, and community leaders to ensure a coordinated and effective response to protection concerns.
   • Generate regular reports on case progress, outcomes, and challenges, as required by the organization or funding agencies.
   • Report weekly & monthly (or more often, if required) on activities and results to the relevant NRC Protection staff.
   • Carry out administrative tasks as agreed upon.
   • Perform any other task as assigned by NRC management.

Experiences and Qualifications

• Diploma in social science, social worker, development studies, psychosocial counselling or related field of study.
• Minimum of 1-year relevant working experience in the field of protection and humanitarian program.
• Experience from working as a case worker or protection in a humanitarian/recovery context.
• Excellent interpersonal, written and verbal communication skills 
• Strong analysis skills (qualitative and qualitative)
• Strong cultural awareness and sensitivity
• Flexible and creative
• Ability and willingness to work and live in challenging conditions
• Excellent computer skills.

Skills Required

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