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Enumerator Lead and Hotline Assistant (Maternity Cover) - CTG - Committed To Good

Date Posted: Oct 22, 2025
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Job Detail

  • Location:
    Muqdisho
  • Company:
  • Type:
    Full Time
  • Category:
    Project Management/ Assistant
  • Positions:
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Unspecified
  • Apply Before:
    Oct 25, 2025
  • Posting Date:
    Oct 22, 2025

Job Description

Overview of position

Since the formation of the federal government of Somalia, the country has made significant progress towards restoring peace & security. However, significant destabilizing factors remain. These include most notably, the persistent threat of violent extremist group Al Shabaab, particularly in rural areas, recurrent & unresolved clan, land & resource based conflicts, weak & nascent institutions & the internal displacement of more than 2 million individuals.

While the transition, recovery & development needs of Somalia, after almost 3 decades of civic conflict & violent extremism remain a long term, if not generational process, such progress will be unachievable in the absence of solid foundations for peace & security, particularly at community levels. Currently, several regions remain at risk of deteriorating into clan based conflict & falling under the occupation of violent extremist groups, in the absence of consolidated, strategic support for stability.

Since 2016, our client has been supporting the government to lead & for communities to drive transition & recovery processes in areas impacted by displacement, conflict & violent extremism. These programs, which are implemented through our clients Somalia’s Transition & Recovery Pillar (TRP) are intended to promote peace, security & stability in fragile & displacement affected areas of Somalia.

Role objectives

Under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant, the incumbent will be responsible for:

  • Take the lead on all evaluation exercises requiring the hiring & deployment of Enumerators.
  • Assist in organizing project monitoring plans & operational monitoring tools (e.g., checklists, questionnaires, interviews & survey forms, etc.) with clear & concise roles, timelines & targets.
  • Lead data collection through household surveys, key informant interviews & focus group discussion in timely manner & assist in translating data collection tools including post intervention monitoring tools, baseline, mid term, end line, impact evaluation methodologies from English to Somali.
  • Participate in strengthening existing M&E systems for the projects & keep records of M&E documents in hard & soft copies, organize them based on the activity related & upload into Share Point accordingly the data management system & present when required.
  • Establish an effective system for assessing the validity of monitoring & evaluation data through a review of activities, completed monitoring forms / databases & a review of aggregate level statistics reported.
  • Conduct periodic field monitoring visits to maintain current information for accurate documentation & reporting, coordinate logistics & play a key role in all internal & external assessments.
  • Manage the hotline number, respond to all complaints & recommendations received from beneficiaries, update the hotline tracker on a weekly basis & ensure that close coordination with program teams is maintain so that recommendations & learning loops occur.
  • Work closely with the project staff to ensure that accurate & concise success stories / human interest stories are documented & lessons learned from project evaluations are recorded properly & shared with the program teams on time.
  • Closely follow up with complaints, response & feedback mechanism.
  • Perform such other duties as may be assigned.

Project reporting

  • This role works under the overall supervision & management of the Senior Program Coordinator (Community Stabilization) & the direct supervision of the Senior Monitoring & Evaluation Assistant.

Experiences and Qualifications

  • 5 years’ experience in monitoring, evaluation, accountability & learning, including knowledge of remote implementation.
  • Experience producing M&E reports including baselines, endlines, FGD reports, post intervention monitoring.
  • Experience working for an international NGO or UN agency.
  • Experience with international humanitarian organizations, non governmental or governmental institutions / organizations in a multicultural setting.
  • Experience supervising a team & coordinating with different stakeholders for the implementation of M&E activities.
  • Knowledge of working in conflict / volatile contexts on community stabilization in Somalia.
  • Knowledge of implementing M&E activities for community stabilization programming.
  • Excellent & demonstrable analytical, communication & writing skills.
  • Knowledge in the usage of Kobo collect for M&E data collection & office software packages (MS Word, Excel, etc.) & knowledge of spreadsheet & data analysis.
  • Our clients official languages are English, French & Spanish, for this position, fluency in English & Somali is required (oral & written).
  • Working knowledge of Arabic is desired.
  • Respects & promotes individual & cultural differences. Encourages diversity & inclusion.
  • Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
  • Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
  • Demonstrates willingness to take a stand on issues of importance.
  • Shows compassion for others, makes people feel safe, respected & fairly treated.
  • Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
  • Produces & delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes.
  • Continuously seeks to learn, share knowledge & innovate.
  • Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
  • Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way.

Team management

  • This role has no team management responsibility.

Further information

  • Qualified female candidates are encouraged to apply for this role.
  • The educational certificate(s) of the selected candidate will be sent for verification.

How To Apply

Candidates interested in applying for this role need to register on the CTG website as a candidate and apply using this link:

Apply for this job

Skills Required

Company Overview

Dubai

CTG stands for ‘Committed To Good’. With an ethical approach at the heart of all that we do, it’s a description that makes us proud. Since 2006, we’ve been supporting clients globally in fragile, conflict-affected countries and disaster environmen... Read More

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