The Role.
The Community Help Desk Assistant supports implementation and management of Community Feedback Mechanisms (CFM) at distribution sites, ensuring affected populations can access information, raise concerns, and receive timely responses. The role contributes to accountability, protection and transparency by managing complaints, feedback and inquiries in line with WFP Help Desk standards, while maintaining confidentiality, dignity and inclusion of vulnerable groups.
Key responsibilities
Help Desk operations & community engagement
Case intake, documentation & data management
Case resolution & referral
Accountability, protection & safeguarding
Coordination, monitoring & reporting
Working environment
Application instructions
World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. World Vision adheres to strict child and adult safeguarding principles. All selected candidates will therefore undergo rigorous reference and background checks which will include criminal background checks. They will be expected to adhere to these standards and principles. Female candidates are encouraged to apply
World Vision has been operational in Somalia since 1993, responding to the over three decades-long protracted humanitarian crisis, working with communities to overcome conflict and climate-induced challenges, strengthen resilience, improve people’s... Read More
