Job Description

The consultant is responsible for providing a high-level IT and application support to WHH  Area offices  and its sub-offices. Coordinate with Regional IT department to administrate IT services such as WHH’s office 365 and exchange online accounts, Adobe, ArcGIS Licensing, and internet maintenance and troubleshooting. IT Consultant will support the Head Operations department in delivering a first-class support service to WHH staff and offices, acting primarily in a first line support capacity, resolving issues in person, over the phone or via remote connectivity.

The IT consultant will report to the Logistics and Procurement department and works closely with Regional IT Advisor for technical directions.

Key responsibilities:

Duties and Responsibilities

A.      IT

·         Install and configure computer operating systems, printers, networks, and applications.

·         Monitor and maintain WHH’s network performance.

·         Troubleshoot hardware and software issues in person, remotely and via phone.

·         Ensure all WHH users have access to all relevant licensed software, including Adobe, MS office and GIS software.

·         Ensure procurement of IT equipment meets WHH’s global standards.

·         Ensure IT equipment is updated in the asset database and stock in cooperation with the Logistic and procurement department.

·         Creating of emails with support regional IT advisor and clean IT infrastructures periodically.

B.      Data protection

·         Maintain the project’s/programme’s hardware and software.

o   Ensure the functioning of all hardware (laptops, servers, desktop computers) in accordance with Welthungerhilfe standards.

o   Maintain printers, digital cameras, scanners and other hardware components.

o   Ensure smooth running of all software packages used at Welthungerhilfe office.

·         Manage the installation and security of information technology components and systems.

o   Manage the overall administration of the IT system.

o   Install and maintain a local area network (LAN)

o   Document installation and settings on the server and on each computer

o   Establish proper back-up systems and ensure system security.

o   Periodically update anti-virus software

Experiences and Qualifications

• Degree or equivalent in Information Technology, Computer Science, or relevant field.
• Minimum 3 years of experience supporting IT services in a medium to large internationally focused organization, preferably NGO.
• Extensive experience with Windows operating systems and other Microsoft technologies such as office 365 applications, Exchange online, and SharePoint online.
• Experience in digitalization of the processes and procedures across the organization
• Proven track record in digital data protection
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Knowledge of network management.
• Familiarity with ArcGIS and Adobe (licensing and installation).
• Fluent written and spoken English.

Remunerations:

-          Payments will be based on daily and hourly basis which will be contingent upon reaching set milestones.

-          Payments will be paid on monthly basis upon submission of time sheet, invoice and approved report.

-          If the consultant is travelling to field offices the transportation and accommodation cost will be covered by WHH.

Duration:

The consultant will be engaged in Nine (9) monthsr with prospect of extension depending on fund availability, need and performance.

Mandatory documents to be submitted:

-          An Updated CV and applications to showcase why fit this position

-          Fill out supplier declaration form and sign it.

-          Financial proposal based on daily fixed rate. Also indicate hourly rate in your quote.

-          Qualifications and certifications

-          Update references with contactable numbers and email addresses.

Recommendations or previous consultancy services related to IT

Skills Required

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