Mission and objectives
The United Nations Development Programme (UNDP) in Somalia has been supporting the government's efforts in effective implementation of the National Development Plan (NDP), which is aligned with the corporate Sustainable Development Goals (SDGs). In support of development plans outlined in the NDP, UNDP in collaboration with a wide range of stakeholders including government, multilateral agencies, private sector and civil society has been developing and implementing projects in its main thematic areas of Economic Growth and Employment, Democratic Governance, Rule of Law and Security, Human Development and Economics. These projects contribute towards achieving the overall national goal of socioeconomic transformation for poverty reduction, economic revival and societal transfer in a socially just and gender equitable manner.
Context
UNDP Somalia operates from different geographical locations - the Country Office is in Mogadishu and area offices at Hargeisa, Garowe and Nairobi. The UNV assignment will contribute to the unit's overall objectives of which are to provide ICT support services. The UNV will be performing tasks mainly from the Country Office located in Mogadishu.
Task description
Within the delegated authority and under the supervision of the ICT Manager - UNDP Somalia or his/her designated mandated representative(s), the IT Support Associate will undertake the following tasks.
Act as a service desk to service requests and incidents and escalates to teammates when required.
Work with other team members in incident and problem management activities.
Desktop Administration and Configuration in accordance with established procedure - Diagnose and resolve any hardware, software, or
connectivity problem with minimum delay.
Assist in network administration, Troubleshoot, clean, and repair/rebuild equipment.
Assist in provision of ICT support to key events including meetings and workshops.
Support in monitoring network connection daily to ensure a reliable network infrastructure.
Assist with equipment replacement and disposal activities.
Support in the preventive maintenance of communication devices and printers
Receives, unpacks, and inspects all incoming ICT assets.
Assist in inventory and stock of supplies and spare parts management in cooperation with the Admin and Procurement Teams including the
maintenance of an up-to-date inventory of the software and hardware.
Solicits multiple quotations from various vendors, document preparation for procurement process.
Keeps abreast of developments in technology both in the UN and in the industry.
Eligibility criteria
Age: 27 - 80
Nationality
Candidate must be a national or legal resident of the country of assignment.
3 years of experience in information technology service provision including but not limited to user support services and IT incident management.
Other desired/mandatory required technical knowledge;
Excellent oral and written skills; excellent drafting, formulation, reporting skills.
Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of users from different walks of life,
Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. eQKlL9X CzWxdS
Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with office technology equipment.
Sound security awareness.
Area(s) of expertise
Administration, Information technology
Driving license
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Languages
English, Level: Fluent, Desirable
Required education level
Bachelor degree or equivalent in Computer science, Electrical engineering, Information technology or related field with good knowledge of ICT systems and Microsoft applications
Competencies and values
Teamwork
Technology Awareness
Client Orientation
Professionalism
Other information
Living conditions and remarks
Mogadishu is situated on the Indian Ocean coast of the Horn of Africa, in the Banaadir administrative region in southeastern Somalia. Mogadishu has a relatively dry climate. It is classified as hot and semi-arid. The mean temperature in the city year round is 27 °C, with an average maximum of 30 °C and an average minimum of 24 °C.
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person's race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, l
anguage, social origin or other status.
Note on Covid-19 vaccination requirements
Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy
The United Nations Development Programme (UNDP) is the United Nations' global development network. UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. W... Read More
