Job Description

JOB TITLE:

 Information Technology Assistant

TEAM/PROGRAMME: IT

LOCATION:  Mogadishu

GRADE: 5

Type of Contract: National

CHILD SAFEGUARDING: Leve 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process.

ROLE PURPOSE:

Provides administrative and technical services in the effective installation and maintenance of information/ data processing equipment and software packages in Banadir & Southern States area offices.

SCOPE OF ROLE:

Reports to: IT Coordinator – SS

Dimensions: Save the Children operates across all zones in Somalia and currently has three main area offices and additional 11 field offices. Programmatically Somalia is a large Country Office with more than $110million annual budget and staff over 700 staff.

Staff directly reporting to this post: N/A

KEY AREAS OF ACCOUNTABILITY:

• Effectively maintain computers and other information technological systems. This includes preparing and installing such IT machines and appropriate software applications on servers, laptops and desktops. 
• Examining faulty data processing equipment to identify faults and providing feasible solutions to such faults/problems. This may entail consulting the machine dealers on their performance failures.
• In conjunction with area IT coordinator regularly assess the computer needs of staff and provide appropriate training.
• Diagnose and resolve both hardware and software issues for staff, ensuring minimal disruption to daily operations.
• In conjunction with area IT coordinator review policies, procedures and best practices regarding computer use, data storage and handling; and recommend to management on needed changes or improvements.
• Carry out routine checks on electronic equipment in order to prevent their damage due to improper connections and operations or adverse acts of computer virus.
• Troubleshoot and resolve hardware and software issues for staff.
• Administer and manage the Local Area Network (LAN) to ensure reliable and secure connectivity for all users.
• Other Specific IT responsibilities include.

Software:

• Installation & configuration of necessary software and ensure consistent usage throughout the office/s.
• Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
• Protect the programme’s data and computers from viruses and external threats.
• Manage the servers and ensure that data is securely organized, and relevant data is accessible to staff.
• Implement a system for backing up data from all computers routinely and ensure that backed up data is always secure.

Hardware

• Be responsible for and maintaining an inventory of IT infrastructure in relation to all IT Assets (Computers, Laptops, Printers, Switch, UPS, Routers, Software Licenses copies etc).
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers and other accessories in  Mogadishu and SS area are in good working condition, at all times.
• Ensure that adequate measures are made to protect equipment from power surges or similar threats.
• Create and maintain SCI’s hardware/software inventory by ensuring accuracy using e-asset platform and other record keeping.
• Regularly update the IT Asset Registry, ensuring all hardware and software licenses are accurately recorded and maintained.

General

• Provide orientation/training to staff on how to use and operate IT equipment’s effectively.
• Provide support in ensuring quality purchases of ICT equipment’s.
• Provide support in updating records and inventories of IT equipment’s.
• To carry out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children in accordance with the Child Protection Policy.
• Any other roles assigned by the line manager.

BEHAVIOURS (Values in Practice)

Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.
• widely shares their personal vision for Save the Children, engages and motivates others.
• future orientated, thinks strategically and on a global scale.

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters.
• values diversity, sees it as a source of competitive strength.
• approachable, good listener, easy to talk to.

Creativity:

• develops and encourages new and innovative solutions.
• willing to take disciplined risks.

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity.

Experiences and Qualifications

QUALIFICAITONS, EXPERIENCE AND SKILLS:

• Diploma of computer science from a reputable institution
• One or more year experience
• Familiar with all the day-to-day aspects of managing the IT needs of an organisation, with specific areas of the role involving: familiarity with Windows and MS Office Products (Word, Excel, PowerPoint, Access, Outlook, Teams), LAN/WAN infrastructures (routers, modems, switches, etc.); trouble shooting and administering a Microsoft Windows based network (LAN) and servers; good working knowledge of Windows server and domain system configuration, antivirus software for workstations and servers etc.
• Good communication skills, ability to work with minimum supervision and willingness to work in a team environment.
• Fluency in written and spoken English.
• Previous experience in an INGO is an advantage but not a requirement.
• Ability and experience of training end users or staff
• Commitment to Save the Children values.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Adult Safeguarding.

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy, all employees are also expected to carry out their duties in accordance with SCI protection from sexual exploitation abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Skills Required

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