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Ø SOS Children’s Villages invite applications from suitably qualified and interested candidates who fulfill the eligibility criterion for the below position.
Position title : ICT Officer
Reporting to : Area Manager (Technically supervised by the ICT Coordinator)
Location : Baidoa-SW -Somalia
Job summary:
The ICT Officer is responsible for Bay and Bakool region and base in Baidoa, supporting users with Microsoft cloud services, Network and connectivity support and related ICT administrative works in Baidoa and Hudur office. In cooperation with the National ICT Coordinator, the ICT Officer is mainly responsible for the smooth running of cloud-based SOS business apps ensuring users get maximum benefits from them.
Job Responsibilities:
Main duties and Responsibilities:
Provide Tier 2 level support, immediate diagnosis and workarounds for reported incidents.
Determine root course and resolution for problems raised by reported incidents.
Escalate to tier 3 supervisor and according to identified priorities levels when necessary.
Install and configure computer hardware operating systems and applications
Provide support, and/or assume lead role when required, for planned technology upgrades. Perform implementation and administration of system, application and infrastructure components. Provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
Monitor and maintain Network systems and End User Devices
Engage with staff or clients through a series of actions, either face-to-face or over virtual platform, to support, set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Ensures that service disruptions are properly identified, reported, prioritized, escalated and resolved efficiently
Monitors and controls service levels of service providers and suppliers; Interacts with relevant vendors
Troubleshoot various Office 365 issues including connectivity and mobility
Support the roll-out of cloud-based applications and services
Maintain and update ICT inventory.
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
Providing end-user support for all workstations, laptop/desktop-based hardware, applications and services
New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
Liaise with service providers and vendors to make sure service quality up to the agreed standard (ISP, maintenance etc.)
Assist the ICT coordinator in planning and budgeting for Bay and Bakool ICT needs and requirements
Participate in IT planning and strategy meetings.
Perform any other reasonable task as assigned by the immediate supervisor from time to time.
Essential
• Diploma or BSc degree in Computer Sciences or related field
• Certified in networking and Security (CCNA) will be an advantage
• Relevant three years and above ICT experience
• Certified in Microsoft (MCSE/MCSA or equivalent) will be an advantage
• Knowledge in Microsoft windows server and client operating systems
• Basic knowledge in software defined (SD) networking such as Cisco Meraki preferred
• Hands on experience on Microsoft Office 365 services preferred
• Hands on Experience on Microsoft Azure Cloud infrastructure preferred
• Hands on Experience on Microsoft Intune and Enterprise Mobility Suit preferred
• Exposure on Annual ICT plan and monitoring ICT budget expenditures
• Solid experience in ICT hardware and software acquisition and management
• Professional communications skills
Child Safeguarding Policy:
SOS Children’s Villages Somalia holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasis to assessing candidates’ value congruence and thorough background checks, police clearance reference check processes. SOS Children’s Villages organization is committed to safeguarding the rights of the children and therefore, is expected that every individual who joins with SOS Children’s Villages Somalia understands his/her responsibility in protecting and keeping children always safe
Interested applicants should send their applications with a CV and scanned copies of your academic and professional certificates indicating telephone numbers and three referees to: this email hr.so@sossomalia.org Indicating with the subject line of the position.
Closing date is. 19th January 2024
Competent Female candidates are encouraged to apply.
Only short-listed candidates will be contacted.
This job description outlines only the general scope of activity and the basic tasks and responsibilities associated with this position. It is updated annually in the course of performance appraisal. It may be supplemented with a more detailed definition of tasks, responsibilities and involvement in processes.
Founded in 1949, we are the largest nonprofit in the world dedicated to the care of orphaned, abandoned and other vulnerable children. Through our family support and care programs, medical centers, schools and emergency relief efforts we impact the... Read More
