Job Description

JOB DESCRIPTION FOR DIGITAL SOLUTIONS & CLIENTS OFFICER.

Vacancy Announcement

Position Title: Digital Solutions & Clients Officer
Organization: Shaqodoon Organization
Duty Station: Mogadishu, Somalia
Contract Type: Full-time
Application Period: 17 November 2025 – 22 November 2025
Closing Date: 22 November 2025, 5:00 PM (EAT)
Position Summary
The Digital Solutions & Clients Officer will support the development, implementation, and optimization of Shaqodoon’s digital platforms. The role also involves engaging partner organizations, clients, and beneficiaries to ensure high-quality service delivery and user experience. The ideal candidate is proactive, tech-savvy, innovative, and client-oriented.
Key Responsibilities
• Monitor the performance of digital platforms and generate periodic analytics reports to support decision-making.
• Collaborate with software developers to test new features, report bugs, and ensure smooth deployment.
• Support digital content creation, including user guides, FAQs, and training materials for platforms.
• Conduct regular system audits to ensure security, data accuracy, and functionality.
• Manage client onboarding and orientation for organizations using Shaqodoon’s digital solutions.
• Track client requests, incidents, and resolutions through a helpdesk or ticketing system.
• Assist with database management and ensure proper data entry, backup, and protection protocols.
• Participate in project planning meetings to represent digital solution needs and updates.
• Facilitate virtual and in-person training sessions for partners and beneficiaries.
• Maintain strong relationships with key clients and partners to ensure satisfaction and long-term engagement.
• Support the integration of digital tools across different Shaqodoon projects and ensure consistency.
• Provide recommendations for digital upgrades or improvements based on client feedback and trends.
• Ensure compliance with Shaqodoon’s ICT policies, data protection standards, and digital security guidelines.

Experiences and Qualifications

• Bachelor’s degree in ICT, Computer Science, Information Systems, Software Engineering, or related field.
• At least 5 years of experience in digital solutions, IT support, or client services (preferably in NGO or private sector).
• Strong understanding of digital platforms, cloud-based systems, and mobile applications.
• Excellent communication and client engagement skills.
• Ability to analyze user needs and propose practical digital solutions.
• Strong teamwork, problem-solving, and time management skills.
Core Competencies
• High level of professionalism and integrity
• Strong customer service orientation
• Ability to work under pressure and meet deadlines
• Innovation and attention to detail
• Fluent Speaking and Written in English and Somali (Maay and Maxaay)

Skills Required

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