Job Description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Job Description:

The position provides oversight for Risk and Compliance in East Africa Region therefore enabling achievement of program and strategic objectives for the regional and Field Offices. The Regional Risk and Compliance officer will promote a culture of integrated, effective and ethical risk and compliance management within EAR programs. The Officer will be expected to understand and evaluate World Vision’s unique organizational environment and apply a deep understanding of technical principles to support an effective risk and compliance program within EAR. The position will identify operational and strategic risks, coordinate risk assessments, facilitate the application of the risk appetite, coordinate the strategic planning and development of risk mitigation and will ensure escalation of risks to relevant stakeholders. The officer shall utilize the Compliance Tools, Ethics Point (Integrate Incident Management system), Riskonnect (Risk Management system) and other systems and tools. The position holder will lead capacity-building initiatives for EAR in the area of risk, compliance, incident and partnership management. The position will work closely with the Field Office – Risk Primes, Compliance Champions, the EARO Senior Leadership Team (SLT) and other stakeholders on all risk, compliance and partnering issues ensuring that EAR field office’s risk, compliance, incident and partnership approach is well coordinated and in congruence with internal policies, external regulations and donor requirements. The holder will steer conversations on risk management and advice senior leadership team on high risks for prompt action.

MAJOR RESPONSIBILITIES:

Risk Management and coordination (40%)

• Champion the risk management process for EAR field offices as a value-added discipline and process, while keeping it as simple as possible to ensure business continuity and operational resilience.
• Is the regional office risk focal person, focusing on strengthening enterprise risk management culture, coordination, support and reporting of the Field Offices & the regional office.
• Regional office enterprise risk management coordination
• Conducts monthly compilation of updates from all Field Offices to ensure that Field Offices entities and the regional office are putting in place risk mitigation measures on their identified risks.
• Engages and liaises with Field Offices to assess the maturity of their ERM program, identify opportunities for improvement, capacity building and building awareness of risk management (virtually or in country)
• Works with Field Offices, to identify opportunities to integrate risk management into existing business practices, processes to further embed ERM in the organization and build its value.
• Builds the capacity of Field Office focal persons to enhance understanding, adoption and effectively use the risk register templates for efficiency and uniformity in reporting.
• Orient and train risk owners at the regional office on Riskonnect and risk management process
• Organizes, participates and convenes quarterly risk management committee meetings, review of regional functional risk areas and sharing of outcomes.
• Engages senior leadership and seeks opportunities for and to influence change in some of the process and practices, which would potentially put the organization at risk.
• Monitor and analyze risks within the EAR field offices environment and maintain and evaluate the risk register using the risk management software Riskonnect and provide input into setting risk limits aligned with EAR field offices strategy.
• Coordinates and monitors quarterly risk register submission
• Works closely with audit to ensure alignment and compliance of risk management reporting.
• Evaluate the design and effectiveness of the risk mitigation efforts and provide feedback to EARO Leadership
• Ensures compliance with semi-annual enterprise risk management reporting to the Senior Director Risk & Compliance

Compliance Management (35%)

• Serve as an assistant to the EAR Regional Compliance Champion and ensures the implementation of the Compliance Tool in coordination with the National Directors within EAR GC Compliance advisor and other relevant stakeholder for adherence to corporate responsibilities.
• • Ensure EAR field offices standard operating procedures (SOPs) and local policies are well defined in compliance with global internal policies and procedures, applicable to external context and compatible with donor requirements.
• • Coordinate with Field Offices compliance champions the implementation of policies, procedures and standards to ensure that staff within EAR field offices well understand these.
• • Ensure that relevant compliance violations are documented, reported to internal and external stakeholders and investigated according to respective policies and procedures.
• • Serve as a knowledge leader for addressing compliance risks while educating and informing RL, EAR SLT, and the National and Global technical departments and leaders about compliance trends and risk mitigation within the EAR context.

 INCIDENT & INTEGRATION MANAGEMENT (20%)

• Advice the IIM stakeholder group, resolving case management issues, and supporting regional and Field Office case managers as needed. 
• Initiates, Chairs and facilitates the IIM governing group meetings
• Collects and proposes agenda items prior to the meeting and reporting to the larger group any changes/issues related to the program.
• Records and executes any decision points made by the group.
• Identifies and responds to concerns or questions raised by global centre/regional office stakeholders and users. Typical examples include use of the analytics tool, cross-functional case access questions/conflicts, system capability questions, and addressing website change requests.
• Acts as point of contact for orienting and on boarding new stakeholders (providing overall system orientation, identifying stakeholder business needs, advising stakeholders on designing case management workflows, user access decisions, and cost sharing commitments). Participate on stakeholder meetings and calls as requested.

Communications/Project Management:

• Owns and manages the core document repositories for IIM, including IIM WV Central site and document library, updating and obtaining feedback/edits to any existing or future IIM documents including (User guides, Access logs, terms of reference, etc.)
• Ensure that incidents are analyzed and relevant ‘lessons learned’, and after-action reviews executed.
• Acts as contact between user groups (global centre, regional, Field Offices, etc.)
• Coordinate the overall Incident Management process in response to crisis situations within EAR field offices.
• Collaborate with Management of EAR field offices on the implementation and management of the Integrated Incident Management approach to ensure that incidents are being timely reported, managed and followed up on.

Technical Support/Master Admin:

• Provides technical support and partnership with ERM staff by working together in implementing agreed changes to the software/system and advising on technology capability and capacity.
• Advises stakeholders on general system capabilities in response to requested system changes/issue resolution.
• Resolves any high-level technical issues arising with the infrastructure, or issues where master admin level access is required. Refer issues as needed to ERM master admin.

Experiences and Qualifications

• Management qualification in Enterprise Risk Management (ERM), Business Continuity or Crisis Management.
• 3+ years of proven cumulated experience in the professional arena for operational risk management role
• 3+ years in a relevant risk management role in NGO, Private or Government Sectors.
• Strong analytical and critical thinking skills to identify problems and develop solutions.
• Strong organizational skills, independent judgment, and the ability to be flexible as the demands and priorities change.
• ·Strong interpersonal skills, as well as written and verbal communication skills.
• Must be a committed Christian, able to stand above denominational diversities.

Required Education, training, license, registration and certification

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training: 

• Educational level required: University Degree in any discipline (or related or transferable field of study)
• Technical Training qualifications required: Business Administration skills preferred. Must have computer aptitude and experience in database management, spreadsheet software and Internet usage. Proficient using Word, Excel, Power Point, or similar programs; email systems; extensive website and on-line skills

Preferred Knowledge and Qualifications

• Professional training and experience in regard to risk and compliance management

Skills Required

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