Job Description

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

IT Network Infrastructure Engineer

Department

IT

Location

DP World Berbera

Reports to

Head of Information Technology 

Job Description

Infrastructure & Network Operations

·         Manage and support network infrastructure including core, distribution, and access switches (Cisco environment)

·         Configure and maintain VLANs, routing, and WAN connectivity

·         Perform troubleshooting and resolution of network-related incidents

Firewall & Security Operations

·         Manage and support firewall systems (FortiGate) including rule configuration and VPN access

·         Monitor and respond to security alerts in coordination with IT and regional teams

·         Ensure adherence to IT security policies and standards

Server & Virtualization Support

·         Support VMware / UCS infrastructure including virtual machine operations and monitoring

·         Assist in server performance monitoring and issue resolution

·         Work with regional teams on advanced infrastructure support when required

Backup & Monitoring

·         Monitor backup systems (Veeam) and ensure successful job execution

·         Support data recovery and restore procedures

·         Monitor infrastructure using Motadata AIOps and respond to alerts

Incident & Problem Management

·         Diagnose and resolve infrastructure incidents (L1/L2 support)

·         Escalate complex issues to regional teams or vendors as required

·         Ensure timely resolution and documentation of incidents

Vendor & Regional Coordination

·         Coordinate with external support providers for infrastructure support

·         Work closely with Regional and Global IT Teams for architecture alignment and escalation

·         Participate in infrastructure reviews and audits (e.g., OEE assessment)

Documentation & Governance

·         Maintain accurate documentation of infrastructure configurations and procedures

·         Ensure compliance with DP World IT policies and standards

·         Support continuous improvement of IT infrastructure processes

Experiences and Qualifications

Education

·         Bachelor’s degree in information technology, Computer Science, or related field

Experience

·         4–7 years of experience in IT infrastructure and network operations

·         Hands-on experience in enterprise environments is preferred

Technical Skills

·         Strong knowledge of Cisco networking (LAN/WAN, VLANs, routing)

·         Experience with FortiGate or similar firewalls

·         Basic to intermediate knowledge of VMware or Hyper-V environments

·         Experience with backup solutions (e.g., Veeam)

·         Experience with monitoring tools (e.g., Motadata, SolarWinds)

Soft Skills

·         Strong troubleshooting and problem-solving skills

·         Good communication and coordination skills

·         Ability to work under pressure in operational environments

·         Team player with ability to collaborate across teams

CERTIFICATIONS (Preferred)

·         CCNA / CCNP

·         Fortinet NSE (or equivalent)

·         VMware certification (preferred but not mandatory)

Skills Required

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