Job Description

BACKGROUND:

Windle International Somalia (WISOM) is an International Non-Governmental organization with oversight support and coordination by regional Office in Nairobi. Windle was founded with the belief that good education was essential if Africa was to meet the challenges it faced. Windle International Somalia implements Education, Training and Integrated program in Livelihood and Economic Inclusion, Water Sanitation and Hygiene, Climate Adaptation and Green Energy and Peace Building.

In our commitment to enhance quality education and training in leu of “Education Transform society” we support refugees, asylum seekers and refugee returnee and vulnerable host students access quality education throughout Somalia

Windle is seeking a motivated and skilled Information Technology Assistant to support our IT department. Under the guidance of the IT manager, the IT Assistant will provide ICT related support to teachers during the training.

KEY AREAS OF RESPONSIBILITY:

• Assist with the installation, configuration, and maintenance of software applications as per training guidelines
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Assist in maintaining network security and ensuring data integrity.
• Contribute to creating and maintaining technical documentation, including user guides and system configurations.
• Support teachers to adapt effective use technology to classroom delivery.
• Collaborate with IT team members on projects such as system upgrades and infrastructure enhancements.
• Assist with project planning, execution, and documentation.
• Participated in user access management, security awareness training, and vulnerability assessments for teachers.
• Engage in learning opportunities such as training sessions and workshops.

Experiences and Qualifications

• Bachelor’s degree in Business Information Technology (BBIT).
• At least 3 years relevant experience in an IT support role in a humanitarian context.
• Understanding of network administration and security practices.
• Ability to work collaboratively with team members and contribute to project success.
• Excellent communication skills, both written and verbal

Skills Required

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