Job Description

VACANCY ANNOUNCEMENT

INFORMATION OFFICER, HORN OF AFRICA (KENYA & SOMALIA/SOMALILAND)- NATIONAL POSITION

(Based in Hargeisa)

CLOSING DATE: 8 JUNE 2025

Organisation Background:

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. 

INSO provides daily support to more than 1000 NGOs operating in 16 of the world’s most insecure countries.

INSO is registered in the Netherlands with its headquarters based in The Hague, the international city of peace and justice.

INSO Horn of Africa (HOA)

INSO HOA was launched in 2019 as a regional entity and is based in Hargeisa coordinating and supporting INSO’s activities in Kenya and Somalia/Somaliland. Working with INSO HoA offers the opportunity to travel across the region, supporting the national programme teams.

We are now hiring an Information Officer, Horn of Africa.  This position is based in Hargeisa.

Job Summary

Reporting to the Information Manager, the Information Officer (IO) is responsible for complete understanding of all Conflict & Humanitarian Data Centre (CHDC) data entry, capabilities, storage, and security. He/she is also an expert of the CHDC and the Partner’s Portal (IPP) and can facilitate partner registrations. The IO also provides technical support for creating visualisations and dashboards.

Main Duties and Responsibilities:

Conflict & Humanitarian Data Centre (CHDC)

• Be an expert user of CHDC and understand the methodology with knowledge of the platform
• Ensure that information recorded is correctly categorized, promptly updated, and is properly accessed
• Monitor, assess, and continuously improve the accuracy and precision of data collected
• May provide CHDC training and inductions to new and current staff

INSO Partners Portal (IPP)

• Be an expert user of the IPP and understand the registration process
• Guide the partners through the registration process and provide solutions to questions about the system
• Monitor and update the registration of INSO partners through the IPP
• Visualization activities
• Fill information needs and sources in collaboration with the Safety Advisors and Operations team
• Aggregate data for analysis and presentation
• When needed, produce high quality maps, graphs, and other products to support INSO’s analysis and facilitate NGOs’ understanding of the conflict
• Provide visual-relevant inputs to field missions, intended to gather data for INSO outputs

Technical Reference

• Actively work with Program, Operations, and Training departments to understand and respond to their needs
• Train Safety Advisors (and Assistants), or any other position on data-entry responsibilities and data integrity
• Manage and regularly update SharePoint folders with relevant materials
• Gather materials for advertising INSO services under the guidance of the corresponding departments

Experiences and Qualifications

Essential Knowledge, Skills, and Experience

• University degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field
• Fluency in English and Somali languages, both written and verbal
• 2 or more years of experience in data management and visualization, in a similar humanitarian organization and context
• Experience with Power BI and DAX, or similar BI software (such as Tableau)
• Knowledge and understanding of theories, concepts and approaches relevant to management of information in crises contexts.

Nice to Have

• Knowledge of database management using SQL
• Knowledge in scripting languages such as Python or R
• Experience with ArcGIS and strong technical skills including creating topologically correct shapefiles and geodatabases
• Prior knowledge of Horn of Africa (Kenya and Somalia/Somaliland) context is an asset, working experience in this region a plus.
• Working experience with humanitarian organizations, particularly with NGOs

Personal Attributes

• Ability to identify issues, analyse, and participate in the resolution of issues/problems
• A strong attention to detail
• Excellent communication, organizational and managerial skills
• Demonstrated understanding of humanitarian principles and practices
• Ability to work effectively and efficiently unsupervised
• Strong work ethic and capacity to take responsibility for his/her own actions
• Being able to work under pressure
• Confidentiality, integrity, and a sense of conflict-of-interest prevention
• Capacity to work in a multicultural environment.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Skills Required

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