Job Description

VACANCY ANNOUNCEMENT – VA 06/2024

Position Title

ICT Officer

Number of positions

1                     

Reporting to

Field Coordinator   & ICT Manager (Technical)

Duty Station

Baidoa

Contract Duration

12 Months

Organisational background:

Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.

Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. Action Against Hunger-USA has over $100 million in programs, and approximately 1,800 permanent staff based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is anticipated.

Summary of position

The ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and train users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.

Purpose:

The ICT officer will assist in insuring the most effective use of IT and telecommunication resources at the bases, especially Bay and Bakool region, while respecting Action Against Hunger standards, procedures and the security rules: 

Engagement:

Collaborate with ICT manager and team to improve the efficiency of ICT resources use. Engage with telecom companies and other service providers to solve ICT related problems.

Delivery:

The ICT officer has the responsibility of assisting users in using ICT resources on a daily basis, to install, monitor and configure computer systems, diagnose hardware and software faults and solve technical and application problems, Supporting in the rollout of new applications and work with ICT Manager to set up new users' accounts and profiles.  The expected deliverables are monthly ICT report and site visit report.

1. Essential Duties
2. System Administration and Infrastructure management

• Working with the key actors of data collection and food distribution systems (Logistics, Program….)
• Maintenance of wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.
• Synchronizing mobile data to permanent data repositories and cloud servers.
• Maintaining local networks in the bases according to standards.
• Troubleshooting and escalating network connectivity difficulties.
• Setting up conference room AV equipment for organization meetings.

1. ICT standards adherence and user training

• Installing, repairing and maintaining workstations, Tablets/smartphones, standalone and network printer and related equipment including peripheral devices and cabling according to Action Against Hunger ICT standard.
• Providing and assisting users with training relative to basic workstation operation, and minor troubleshooting;
• Ensuring workstations adhere to IT standards.
• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.
• Working with ICT team to train users on the correct use of IT resources and respecting IT security rules;
• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have    been executed.
• Ensuring ICT Induction is given to newly recruited staff.

1. Helpdesk management and technical support to users

• First Line Desktop Support.
• Manage the IT support queue and assigning tickets appropriately
• Setup and provide remote desktop support for users throughout TeamViewer or AnyDesk
• Diagnosing and solving hardware/software problems
• Providing advice and superior IT service to end users.
• Tracking and routing end user problems and requests
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Resolving everyday user problems;
• Providing users with software support for sharing files, emails etc.;
• Reporting problems encountered and solutions implemented;

1. Telecommunication resources and IT environment

• Working with ICT team on ensuring all means of communication (Broadband internet, VHF/HF Radio communication and satellite communication) are operating correctly.
• Monitoring communications costs by putting log sheet in place.

1. Equipment management

• Record and update the mission equipment list and inventory
• Working with ICT Manager on reconciliation of base equipment list and master equipment list.
• Ensuring equipment are properly tagged according to Action Against Hunger standard.
• Conducting regular physical inventory.
• Ensure equipment allocation forms are signed for all ICT equipment allocated to users.

1. Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.
• Providing Monthly report and site visit report.

1. Gender Equality commitments

• Foster an environment that supports values of women and men, and equal access to information.
• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance
• Respect beneficiaries’ women, men, boys, and girls regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age or marital status,
• Value and respect all cultures.

III.   Fiscal Responsibility

Managing base cash and mobile money books

1. Physical demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Working Conditions, Travel and Environment

The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required.

Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as infectious diseases.

Experiences and Qualifications

1. Required Qualifications and Professional Experience

• BSC Degree in Information technology, Computer science, Information System or other relevant degree from a recognized institution
• At least 3 years’ experience in Humanitarian context. International NGO experience is an added advantage.

1. Required Skills & Competencies

• Experience in providing technical assistance across a variety of departments.
• Excellent spoken and technical writing ability in English, including report writing.
• Good communication skills - Organizational skills - Adaptability - Flexibility and patience.
• Good knowledge of the Windows operating environment and office software packages (MS Office 2010, 2016 and/or newer versions) and Microsoft 365 Enterprise,
• Good knowledge of IT troubleshooting and maintenance,
• Good Knowledge of networks and wireless technologies.
• Proven ability to ensure the effective use of resources.
• Demonstrated ability to work in multicultural, multidisciplinary environment.
• Proven ability to manage diverse team across different functional areas.

Skills Required

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