ICT Associate

Job Detail

Location:

Muqdisho
Company:

United Nations Development Programme (UNDP)
Type:

Full Time
Category:

Ict/technology/computers
Positions:
Experience:

3 Year
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Oct 17, 2024

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Job Description

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

The key outcomes of the ICT team significantly enhance the CO’s overall efficiency, leading to better business performance and client services. Proactive management of ICT influences the structuring of office operations, the dissemination of knowledge, and the accessibility of information.

Position Purpose

Under the guidance and direct supervision of the ICT Analyst, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.

The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM), ICT Managers and local ICT staff to resolve complex ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration

Duties and Responsibilities

Ensure implementation of ICT strategies and introduction/implementation of new technologies.
- Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
- Participate in development and implementation of Standard Operating Procedures in ICT services.
- Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
- Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
- Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
- Provide support to use of Quantum (UNDP’s ERP) functionality for improved business results and improved client services.
- Provide ICT support for key events
Ensure effective functioning of the CO hardware and software packages.
- Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
- Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
- Maintenance of an up-to-date inventory of the software and hardware
Assist in providing automation and digitalization support for both CO Operations and Programmes
- Install commercial and in-house developed software and related upgrades.
- Support development of new automation tools using UNDP corporately developed platforms.
- Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
- Support provision of in-house development of tools for programme and operations when needed.
- Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).
Ensure efficient network administration.
- Monitor the network connection on a daily basis to ensure a stable and responsive network environment and escalate incidents and problems beyond local ICT teams’ capacity to higher level support.
- Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
- Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs are enabled on users’ devices.
- Respond to user needs and questions regarding network access.
- Maintain up-to-date parameters of information for the network clients and electronic mail.
- Trouble-shoot and monitor network problems.
- Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
- Networks administration support to the RC office or other partners as required.
Ensure facilitation of knowledge building and knowledge sharing in the CO.
- Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
- Participate in the organization of training for the CO staff on ICT issues.
- Synthesize lessons learned and best practices in ICT.
- Provide sound contributions to knowledge networks and communities of practice.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Experiences and Qualifications

Competencies

Core

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Technical and Cross-Functional:

Business Management

Results-based Management
- Ability to manage programmes and projects with a focus on improved performance and demonstrable results.
Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy,
- look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns.
Working with Evidence and Data
- Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.
Digital Awareness and Literacy
- Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Information Management and Technology

IT Customer Support
- Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
Network, Communication, and Infrastructure Management
- Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
User Experience and Business Analyst
- Capacity to translate efficiently user needs into IT requirements around human-centered design.

Required Skills and Experience

Education:

Secondary education is required with in IT systems, business software and/or web-based applications.
A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.

Experience:

Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.
Experience working with user-centered designs and conducting user research and testing is required.
Experience working with International Organizations, such as UN, INGO, and similar organizations is an asset

Required Laguages:

Fluency in English and Somali Language is required for local staff.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

How To Apply

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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